Stopped receiving notifications since update

[ACMLB]

Ever since the update I have not been able to receive texts on my watch.  I havent had this problem before and iv had this watch for almost a year.  Iv tried all troubleshooting techniques and none of them have worked.  I know that fitbit is aware there are issues since the update so is there going to be a resolution soon.  I know its not my phone I have a samsung Galaxy s8 plus & like I said this has never happened until this current update. So im really just looking for a timeline of when it will be fixed. Its literally just text messages,snapchat messages,and facebook messenger that i used to get notifications for before. Thank you

Moderator edit: subject for clarity

[Tinatinatina]

Mine is just two months old. Versa. If I reset it works and then stops. Very frustrating. Was fine until the update. I have the Samsung 8plus

[debra125]

I have reset, reinstalled the app, disconnected and reconnected my versa. Updated the app and the phone stiil nothing. It would be nice to have an idea of when this is going to be resolved. Mine has not worked for months. If not fixed soon I will be looking for a replacement that is not made by Fitbit.

[LiliyaFitbit]

Hello everyone!

We really apologize for any inconvenience this has caused. It's still an ongoing issue that our team is prioritizing a fix for. Thank you very much for your patience and reports. We will continue updating this thread to provide any new information. Please keep an eye on this help article for updates or if you would like to confirm the troubleshooting steps: My Fitbit device isn't receiving notifications from my phone. 

If you have any questions, feel free to let me know.

[debra125]

All the apologies are really not very helpful. My patience as a customer is running very low at this point.

[DSR39]

After updating the firmware on my versa didn't solve the problem with not receiving any kind of notification, I decided to give it one more try and unpaired it from my phone and reset it back to factory settings.

After once again, trying to get my phone to actually connect to my versa and download the update for it, everything seemed to work!! There was no red text on the app saying that I need to restart my phone to get notifications working, I even got my wife to text me, low and behold I got a buzz on my wrist and a text through on my versa! Happy days.

Or so I thought, this lasted one night!!! I am now back to having nothing come through. Back to having a tracker\smart watch that only tells the time and counts my steps, I may as well have stuck with my Fitbit flex from yes ago. 

Looks like I may have to charge up my old Sony smart watch up and put my versa in a draw to collect dust!!

[LiliyaFitbit]

It's nice to see you around, @debra125 @DSR39. I am sorry for the delayed response. 

Your feedback and comments are greatly appreciated, I understand that this can be very frustrating. I sincerely apologize for the inconvenience, our team have been working hard to find a fix.

For iOS users, iOS app version 3.8 is now available. For more information, please see this post. 

I'll be around. 

[Tinatinatina]

What about android users??
I have a Samsung 8plus. Any news about a fix for that?

Tina

[DSR39]

I've give up with my Fitbit, back in the draw and my Sony smartwatch is on my wrist 👍🏻 

[Swabes]

The app update as done nothing. The text notifications are still not working and it frustrating that this is happening from such a well known product.

The versa is becoming increasingly annoying as when you tap the screen its now not very responsive 

[LiliyaFitbit]

Hello all, thank you for the updates. 

I totally understand how you are feeling and respect your decisions. Our team is actively working on this issue. Thanks again for your patience.

@Swabes I am sorry to hear about your experience and thank you for sharing that the screen on your Fitbit Versa is not very responsive. I recommend restarting your watch by following these steps: How do I restart my Fitbit device?

Let me know if you have further questions. 

[DSR39]

How many times do you think "turn it off and turn it back on" is too many to try?

[MatthewFitbit · Accepted solution]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

You can continue discussion of this topic in the dedicated thread here. Since this is a duplicate thread, I'll go ahead and close it to keep the conversation organized.