Stopped synching after going to Body Scanner at Airport Security

[Marleni]

Hello there,

I upgraded from an Alta HR to a Versa just last week.  On Monday I went through the body scanner at the airport security point and since then my new (4 days) versa has stopped synching with the app.   This NEVER happened with my Alta HR.

I have gone through all the possible scenarios to troubleshoot and the problem persists.  Today at 9AM, I have unpaired the versa from the phone' (Samsung S8) Bluetooth, restarted both the phone and the versa.  Upon restart the versa reported to the app the previous' day progress as today's progress to the app, after a few minutes the versa once again stopped synching with the app.  In order for the Versa to synch again I have to un-pair the device and pair it back again, but after two minutes the same thing happens.

At 11 AM I reset  the versa to Factory default and re-configured it, the initial synching takes place and two minutes later I get an error message on the app stating Bluetooth Issues, see attached image.  I repeated the factory reset process a second time and still get the same results.  

Can you confirm that the fitbit versa's bluetooth was indeed damaged by the body scanner at the airport?  Have you tested for this scenario?

[GraceGFitbit]

A warm welcome to the Fitbit Community @Marleni! Thank you for all those details you provided, it was very helpful. Please note that there was no picture attached.

First lets clarify that it's safe to take all Fitbit trackers through airport security. The scanning machine will not damage your tracker. To get more details you can check this article: What should I know about traveling with my Fitbit?

I appreciate all the troubleshooting you had tried, I think the best for you is to continue the assistance with our Support. I open a case for you so our Customer Service will be contacting you very soon. 

Thanks for posting and I hope to see you chatting around enjoying the Forums!