Stopped tracking sleep and heartrate

[Lagefam]

Noticed over past week, my versa is not tracking sleep or heart rate. And the green lights arent working

[SteveH]

There's a bug affecting some versa users at the moment and it seems like you have found it. Keep an eye on the following thread which has updates from fitbit on progress and things to try:

https://community.fitbit.com/t5/Versa/HR-not-tracking-lights-stopped-flashing/td-p/3293890

[lila57]

Mine too so frustrating also has stopped showing excercise done on watch.

[Lagefam]

I shut down and restarted my watch... heart rate is back up.... but when I received the new update in Jan? I was also able to see my sleep status on the watch... that is now gone...why?

[SteveH]

I'm afraid I can't help with that as I don't track my sleep so don't know what's supposed to show on the versa. Hopefully, someone else will be able to answer that for you.

[lila57]

Seems that since the update all the problems started. Ty for your help


Sent from my Samsung Galaxy smartphone.