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Stopped working after it got wet

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‎06-08-2019 17:04 - last edited on ‎06-08-2019 21:39 by Moderator Alum

‎06-08-2019 17:04 - last edited on ‎06-08-2019 21:39 by Moderator Alum

My Versa lite stop working do I return it to Kohls? I purchased it 4/26/19.

 

 

Moderator edit: subject updated for clarity 

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‎06-08-2019 19:43

‎06-08-2019 19:43

Hello and welcome to the forums @Fit50plus 

 

The best and fastest way would be to return it to Kohl's, but check on the return policy for them. I've notified a moderator about your post and they will be here to assist. Please tell us more about what's going on with your Versa Lite, so it will help them know the best way to proceed.

Stepping in the U.S.A. since September 2013. Android 14

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‎06-08-2019 19:51

In response to Odyssey13

‎06-08-2019 19:51

I just returned from Khols and it is past their 30 day return. My fitbit
stop working after it got wet (splash not emerse). I wasn't worried about
the splash as it suppose to be waterproof.
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‎06-08-2019 21:44

In response to Fit50plus

‎06-08-2019 21:44

Welcome to the Fitbit Community forums @Fit50plus, it's good to see you around for the first time.  

 

Thank you for sharing all this information; as you've mentioned, the Versa Lite should be swim proof, so I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

 

Keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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