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Strap broken and can’t attach replacement due to piece remaining

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‎08-14-2022 04:33 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

‎08-14-2022 04:33 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

My strap broke whilst swimming. As I was away and wanted a quick replacement I ordered what I thought was a genuine, as it cost £18 but was just rubbish from China. Anyway I can’t attach because the plastic part of original strap is stuck in and I can’t get it out. I’ve had many Fitbit’s and always had great customer service but this time I can’t even get into the chat to get help. Any clues how to remove the plastic insert please? I hate being without my Fitbit. 

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‎08-14-2022 16:37

‎08-14-2022 16:37

Hi. I dont really know if I can help with that. But I'll try! There are infinite ways to resolve this issue. But I will tell you 5 ways I can think. 1. Buy a new Fitbit and get a refund on your "broken" one. It may be a long shot. But you may be able to get a new one for free! 

Way 2. This is if your good with tools! Buy a saw and saw the piece of plastic off. Or if you want to you can call someone to fix it. Like a electronics fixer type of person

3. Go to a place that sells fitbits and ask them if they can help.

4.weld a new one on. IT MAY BREAK YOUR FITBT SO DO THIS ONE WITH CAUTION!

5. Look up online for other options if none of these work!

 

I really hope some of these help!❤

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