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Strap won't stay on

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‎09-11-2019 12:19 - last edited on ‎09-11-2019 12:51 by

‎09-11-2019 12:19 - last edited on ‎09-11-2019 12:51 by

Can anyone help me with the strap not staying clicked in.  I have watched all the videos and

understand to do it.  I have even switched the pin that was in the larger strap.  Is it the device

itself?

 

 

Moderator edit: subject for clarity

 

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‎09-11-2019 12:47

‎09-11-2019 12:47

Welcome to the Fitbit Community, @smidgen.

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with your strap not staying on. Thank you for your efforts to resolve this, you can confirm the steps to attach the band here. Since the issue persists, I've sent your case to our Support team so they can provide further assistance. You will receive an email from them soon.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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