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Stride length information isn't updating-Versa

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‎06-13-2018 05:25 - last edited on ‎10-18-2021 16:44 by Fitbit Moderator

‎06-13-2018 05:25 - last edited on ‎10-18-2021 16:44 by Fitbit Moderator

I've had my Versa for 2 weeks and have adjusted my stride length to be the same as it was when using my Alta. Checking the data now, the Versa is not using my correct stride length but using a much shorter one. I have turned off Automatic Calculation and input my correct stride length but it is not using this. My previous data when wearing the Alta is accurate. I have restarted and reset the Versa. Does anyone have any ideas of how to get the Versa to use the stride length I told it to?

 

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Moderator edit: updated subject for clarity

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‎06-14-2018 04:26 - last edited on ‎06-02-2025 09:44 by Fitbit Moderator

‎06-14-2018 04:26 - last edited on ‎06-02-2025 09:44 by Fitbit Moderator

Hey @ina-fan, it's great to see you around.

If your information isn't updating, I recommend verifying that your Versa is properly syncing. You can follow the instructions provided in the help article Why won't my Fitbit device sync?. Also, check this post and confirm that you followed those steps to change your stride length information.

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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