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Stuck at 'to Start...download Fitbit app'

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‎08-09-2018 22:27

‎08-09-2018 22:27

Hi..got my new Versa 12 hours ago. Haven't been able to use it yet.

The display continues to show 'To start, download the Fitbit app'.

 

I've re-installed the app on my phone,

Restarted the Versa 3 times, to no avail..

Best Answer
6 REPLIES 6

‎08-10-2018 01:24

‎08-10-2018 01:24

First of all go into your phones Bluetooth settings and make sure to unpair the Versa if it is already paired in there. 

 

Have you created an account or logged into the Fitbit app with an existing account?

 

Once you've done that you will need to tap the account card in the top right hand corner of the app - set up a device - Versa - and follow the instructions. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎08-10-2018 04:21

‎08-10-2018 04:21

I'm having the same problem, even tough I have had no problems syncing other fitbit products in the past.  I have done all of the troubleshooting described.

Best Answer
0 Votes

‎09-19-2018 02:13

In response to pame1asue

‎09-19-2018 02:13

i have same problem and non of these steps above helped me in anything ,really i feel i wasted my time and money in this fitbit

Best Answer

‎01-16-2019 21:47

In response to shady11

‎01-16-2019 21:47

Very true. I have the same problem today! Its time was incorrect and I tried to sync & reset few times with no luck. So, I did a factory reset and now the watch becomes useless!

Best Answer
0 Votes

‎11-04-2019 11:06

In response to nvb21

‎11-04-2019 11:06

I am having the exact same problem. Any ideas anyone? It keeps saying to install the app again?! 

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0 Votes

‎11-18-2019 19:52

In response to nvb21

‎11-18-2019 19:52

I’m stil having trouble even after new update. Completely useless 

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0 Votes