Sudden drop in battery life on Versa

[jtpryan]

Version: 32.33.1.30

Bought this in February as a gift for my wife.  It has consistently held a charge for 4 or 5 days.  Suddenly, over the past few weeks it needs to be charged every other day.  Nothing has changed in regards to the settings.  My wife is not a technical person and wears it simply as a fitness tracker and watch.  It has had the same watch face since purchased. She does not use any of the music or WiFi apps.  Again, the important thing is nothing has changed on our end.  Was there a recent firmware push or app release?

I assume it is still under warranty, how do I arrange a replacement?

[AlvaroFitbit]

@jtpryan, it's great to see that you've visited the Fitbit Community!

Let me help you with your Versa's battery life and thank you for checking the settings. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here. For details on how replacements are issues you can check our Warranty page.

Let me know how it goes.

[Amyj525]

The EXACT same thing happened to me. NOTHING has changed and it went from steady charge every 4 days to needing it 24-30 hours. I am so glad to see it is happening to someone else. I went through customer service (since it is still under warranty) and completed their battery life test and am being sent a replacement. I wonder if it is something with a firmware update now since we have identical problems. Either way, follow customer services instructions and hopefully they will be able to help resolve yours as well. 

[SunsetRunner]

@Amyj525 

I have had the exact experience. Used to charge it every 3-4 days with all the bells and whistles (all day sync, always connected, etc.) active and then suddenly it was needing to be charged every 24 hours. I used to even be able to play music from it without killing the battery too bad. Decided to do a factory reset (after doing several "reboots") but that didn't help either. Did notice I got an update after the reset but had not noticed any other updates since I initially set it up in Feb. Called tech support and went through the same drill and a replacement is coming. 

[jtpryan]

I received my replacement. But it looks like they don't want me send the
old one back, that is there is no RMA paperwork or instructions.

Is that what you saw?

--

Jim Ryan

©¿©¬

[Amyj525]

I don’t receive mine until Friday. Shipping got super delayed for some reason. 

[Jlove-brockway]

I bought mine in Jan 2019 and same thing...go for days without needing a charge and now I can not even get through a full 24 hours.  I charge it at night before bed so I can use the alarm feature and mid afternoon the thing is dead.  I use it as a watch and to track my step and the alarm to wake up every morning and that is it.