help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sudden drop in battery life--unsatisfactory response from Fitbit.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-06-2019 08:20

‎06-06-2019 08:20

Almost overnight my Versa (less than 1 year old) battery life went from 3-4 days to less than 24 hours. Before contacting Fitbit, I searched the forums, deactivated notifications, heartrate tracking, etc, fully charged the device, and then manually synced several times during the day. The fully charged battery lasted less than 24 hours. Fitbit's response was to tell me to use a different method of charging the device. Strange, since I have used EXACTLY the same charger & outlet the entire time I've owned the device. And....if the device is fully charged, how it was charged should have not effect on how quickly it discharges! Frustrating response!

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-06-2019 10:10

‎06-06-2019 10:10

How low so you let the battery get? 

Best Answer
0 Votes