Sudden loss of battery life

[Aliciaroark]

Hello! After having my Versa for about a year I haven't had any trouble at all until a few days ago it just started loosing charge in a matter of a few hours of being fully charged. I haven't changed any settings or anything. 

[JuanJoFitbit]

@Aliciaroark welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its battery is not lasting as long as it should.

I'd like you to try the troubleshooting steps and tips that are listed in this help article in order to improve the battery life of your Versa. After trying those steps, monitor your Versa's battery behavior and let me know if the issue gets fixed.

See you later! 

[Aliciaroark]

@JuanJoFitbit  thank you for the troubleshooting tips, I tried all of them multiple times. Unfortunately none of them worked for my problem. I contacted customer service and they were great! They replaced my device, with no question. Apparently my heart rate monitor malfunctioned, but I've had the device it'll be a year in July. 

[JuanJoFitbit]

@Aliciaroark I'm so glad to hear that our Support team took care of your case and you were sent a replacement unit. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!