Swim mode not showing up in my exercise modes

[Maddy6096]

Just got my 2nd Fitbit Versa today (the other one froze when I went into swim mode). I am trying to add swim mode to my exercise modes. I have 19 of the 20 exercises listed...not swimming! I tried all the suggestions, still not an activity to even choose. I don't know where it can be? Any help would be appreciated otherwise this one is going back too!

[LizzyFitbit]

Hi @Maddy6096, welcome to the Community Forums!

I'm glad to hear that you got your device, and thanks for the steps that you've tried prior posting. Currently the swim mode isn't available for the Versa Lite, but I appreciate your feedback and for bringing this to my attention. I've checked with our Support Team and apparently they already took your case under their wings. I'd recommend to keep working with them, so you can receive more details about your case.

Let me know if you need anything else.

[Heatherandevie]

I bought the Versa lite for the very reason of swimming is this not going to track at all the impression given was it would track swimming but we can’t start swimming as an exercise on the watch?  

[LizzyFitbit]

Hi @Heatherandevie, welcome to the Community Forums!

Thanks for taking the time to share your thoughts. You can wear your Versa when swimming in a pool for up to 50 meters. The only thing is that the swim activity isn't part of the exercise shortcuts. Instead, your activity will be auto recognized by SmartTrack based on your continues movement, to then be logged in the Fitbit app. To enable the SmartTrack, please follow the steps from this help article.

See you around.