Swim on versa lite won’t stop

[Runninggirl73]

How do I get the swim feature to stop on my versa lite? On the other exercise it lets me pause and stop. It won’t pause and there is no flag to stop. do I need to do something in the settings first? 

[LiliyaFitbit]

Welcome to the forums @Runninggirl73 .

Let me assist you with your concern regarding the option to pause and stop the swim exercise on your Versa Lite. I recommend doing a restart to exit the exercise: How do I restart my Fitbit device?

Thank you for bringing this to our attention. Our team are currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. I appreciate your patience and look forward to getting you back on track.

If you have any questions, feel free to let me know.

[aine1512]

My versa lit is 4 days old and I used it in the pool today and was unable to pause and stop the swim feature. I had to restart my Fitbit to exit the exercise- I also tried is on land and still could not stop the swim app without restarting. I bought the versa specifically for swim tracking and it doesn’t appear to do this accurately. It also does not track pace, distance of lengths when I’m swimming 

[Runninggirl73]

Yup! Just what I have found!

[LiliyaFitbit]

Welcome to the forums @aine1512! It's nice to see you around @Runninggirl73.

@aine1512 I am sorry to hear about the swim tracking issues you're experiencing with your new Fitbit Versa. I understand how you are feeling as you purchased the watch specifically for swim tracking. I would like to confirm if you've entered the pool length? You can find this and other useful information from this help article: How do I track my swims with my Fitbit device? Our team is aware of the issue with not being able to stop or pause the swim exercise and hope to have a fix soon. I appreciate your understanding. 

@Runninggirl73 I am glad to assist you with your inquiry.   

I'll be around if you need further assistance.

[Runninggirl73]

I have the pool length set at 25m

[aine1512]

Pool length is set to 25m on Fitbit app and versa lite. Also I am unable to stop the swimming app as the pause function does not work. 

[LiliyaFitbit]

Hi @Runninggirl73 and @aine1512, thank you for your replies. I am sorry for the delayed response. 

Thank you for providing the additional information. I appreciate your time and efforts and would like to confirm that our team is actively working in order to have a solution to this issue released soon. I appreciate your patience and understanding. 

If you have any questions, feel free to let me know.

[PattieL1108]

I have found that I can pause and stop the swim tracking by pushing the buttons on the right side. It does not respond to tapping the screen as the other tracking tools do tho. Is there a way to make the screen brighter? I cannot read it in the sunlight. Thank you!

[PattieL1108]

Try using the buttons on the right side to pause and stop. 

[Runninggirl73]

They don’t work

Sent from my iPhone

[aine1512]

There are no buttons at the side of Fitbit versa lite

Moderator edit: personal info removed

[LiliyaFitbit]

Hi @PattieL1108 @Runninggirl73 @aine1512, it's nice to see you again in our Community Forums.

@PattieL1108 I appreciate your participation in the Forums and sharing your solution for the Fitbit Versa device. You can adjust the screen brightness by opening the Settings app on your watch and tapping the brightness setting to adjust it. 

@Runninggirl73 @aine1512 thank you for your input. I would like to confirm that the Versa Lite device doesn't have the buttons on the right side. 

I'll be around if you need further assistance. 

[julpa]

I had the same problem with my Versa today.  Everything worked great except I couldn't end the exercise.  I also had to restart and lost all the data. Tested all other exercises and they worked fine.

[LiliyaFitbit]

Welcome to the Fitbit Community @julpa. I am sorry for the delayed response. 

Thank you for joining the thread and sharing that you've experienced the same issue with your device and lost the data after the restart. Thank you for confirming that all other exercises are working fine. I would like to confirm that we currently working to resolve this issue and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

If you would like to manually log your exercise, please check these steps. 

Let me know if you have any questions.