Swiping up from the home screen doesn't work-Versa 2

[Pamydosy]

When I swipe up on the screen the fit bit logo appears briefly then the screen returns to the watch face.  Before the update, my Versa was working fine.  Now it is pretty much useless.  I have reset it. But It does nothing to resolve the issue. 

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Thank you for visiting the Fitbit Community, @Pamydosy.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

In addition to the restart, please change the clock face by following these instructions.

You can also set up your Watch as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Pamydosy]

Thank you for reply. The steps you suggested didn’t work at first, but once my Fitbit updated, it worked. Thanks for your help. 

[EdsonFitbit]

Thanks for your response, @Pamydosy.

I'm glad to hear that you've resolved the issue with your Fitbit Versa 2.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.

[YaoHui]

I had the same problem after an update. I have tried this method you suggested and it works. Thanks for your help!

[YaoHui]

My versa 2 didn’t work again. And I had tried the same method but it didn’t work anymore. 

[EdsonFitbit]

Welcome to the Fitbit Community, @YaoHui.

Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.