Switched to Versa and lost steps from Ionic

[Ann5]

I just added my Versa to my fitbit app and as it deleted the Ionic, it also lost the steps I had added for the day. This has never happened to me before. Usually when I add a new tracker it keeps the steps I already had. Suggestions?

[Glenmcd]

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@Ann5 wrote:

I just added my Versa to my fitbit app and as it deleted the Ionic, it also lost the steps I had added for the day. This has never happened to me before. Usually when I add a new tracker it keeps the steps I already had. Suggestions?

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This question answered in these threads:

https://community.fitbit.com/t5/Versa/versa-and-Ionic-on-same-account/m-p/2642020

https://community.fitbit.com/t5/Versa/Fitbit-ionic-and-firbit-versa/m-p/2661814

https://community.fitbit.com/t5/Versa/Can-I-have-a-Versa-and-an-Ionic-on-the-same-account/m-p/277968...

Fitbits official answer:

"Note that you can't have both Fitbit Ionic and Fitbit Versa connected to the same account. To switch between two watches, remove one from your account before adding the other."

Original document:

https://help.fitbit.com/articles/en_US/Help_article/1715/

Note that you can't have Charge 3 on same account as Ionic or Versa either.