10-30-2018 22:31
10-30-2018 22:31
Hello, i had just purchased a fitbit versa yesterday,i install the app and set up the watch, it had been sync with the phone. Then suddenly it stop syncing.
I tried all the troubleshooting steps but doesn't work. I had deleted the watch and set up it again i had some difficulties to add it again but i succeeded at the end but again it is sync when it setup the watch and after this don't want to synchronize I see that this a general probelem could you please advise
10-30-2018 23:41
10-30-2018 23:41
Unfortunately your phone is not on the Supported Devices List. All you can do is work through the suggestions in THIS Help Article on syncing problems. I hope you find something that works for you.
Helen | Western Australia
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10-31-2018 00:35
10-31-2018 00:35
Thanks for your support , so if i well understood , my only solution for taking benefit from the watch is to buy a new phone compatible with the watch or sell the watch itself