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Sync issues with Versa and LG v30

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‎01-02-2019 04:54

‎01-02-2019 04:54

 I am a new fitbit owner, it was given to me as a gift. I also own a lg V30 and when the phone first was set up the two worked perfectly now after a few days of issues, it moved from minor issues to not syncing at all. 

 

Any advice I've tried everything and it's quite frustrating!!! 

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7 REPLIES 7

‎01-02-2019 06:47

‎01-02-2019 06:47

Hi, unfortunately your phone is not in the list of supported devices yet, explaining the issues you now encounter. What you can try is this:

1. Deinstall the Fitbit app on your LG.

2. Restart your LG and enable WiFi and BT

3. Reinstall the Fitbit app.

Hope this helps.

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‎01-02-2019 13:58

In response to SunsetRunner

‎01-02-2019 13:58

Did all that and it worked for all of 10 mins. Fitbit should be clear on packaging what phones it is compatible with, purchasing was a waste of money and i am pissed 

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‎01-02-2019 14:02

In response to Definitely_dee

‎01-02-2019 14:02

Hi, for what it's worth, before purchasing a new Fitbit device, check this site: https://help.fitbit.com/articles/en_US/Help_article/2315/?q=compatible&l=en_US&fs=Search&pn=1 . Scroll down to Android Devices and click on it and you will see a list of supported devices. 

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‎01-02-2019 14:20

In response to Definitely_dee

‎01-02-2019 14:20

@Definitely_dee, don't expect to see the V30 on that list anytime soon. The latest phones they have listed for LG is the G3 and V10, both quite a bit older. I have had limited success with pairing with Versa Classic and making sure all notifications are turned on, even the sub entries. I've had to reconnect once in 2 days because I left my phone out in the living room overnight - about 30 feet away. So far if it's real close it's staying synced. Good luck.

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‎02-27-2019 05:27

In response to Dammedifiknow

‎02-27-2019 05:27

Brand new Fitbit Versa and it won't sync! When I set it up yesterday when it arrived, it synced and worked fine. Last synced at 9:44pm last night. I've been trying everything to get it to sync. IF IT'S A FITBIT DEVICE, HOW CAN IT NOT SYNC WITH THE FITBIT APP?

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‎02-05-2022 11:23

‎02-05-2022 11:23

I had same problem.   Finally I just set it up on my IPAD instead.  Problem fixed.  I don't see why I need to buy a new phone when mine works just fine!

Best Answer

‎02-10-2022 04:57

In response to MaximumFDP

‎02-10-2022 04:57

I ended up getting rid of the Versa as it just quit working period a couple
of months past warranty. I still have and use my LG V30 as my primary and
it pairs fantastically will my Fossil Gen 5 that is going onto it's 3rd
year.
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