Sync issues with my Versa

[LindaKay2]

I have been having sync/Bluetooth issues between my Versa and my Samsung Galaxy 9+. I did the turn off and back on with both phone and watch. I've turned the Bluetooth on and back on. I finally unpaired. Then I couldn't pair it back up. I removed the Versa from my phone. Tried to set up again.  Not finding the watch. After searching for a bit, I get "try again"  I've been trying again for two hours. Help, please.

I love my Versa and all the fun things it does. 

[Marrrmaduke]

@LindaKay2 Reboot your phone and your Versa (press and hold the left and bottom right buttons until Fitbit logo flashes), place Versa in a charger if battery is 25% or lower, open Fitbit mobile app and add a new device.

[HeydyF]

Hey @LindaKay2, welcome to the Fitbit forums! I appreciate the time you have taken to try some tips to fix this syncing issue. Since you are also experiencing pairing issues, I suggest you to try to set up your Versa with a computer and let me know if it connects.

Thanks for your help @Marrrmaduke. 

Let me know how it goes! 

[LindaKay2]

I spent about 30 minutes with live chat last night and we were finally able to resolve the issue by pairing with my tablet.  Thank you 

Sent from my Verizon, Samsung Galaxy smartphone

[HeydyF]

That is so great to read, @LindaKay2! I appreciate the update, and thanks for contact our Support team for further help. If you have further questions or comments, let me know. 

I'll be around! 

[Jamess0527]

I have a Galaxy 8S, and my Versa will stay connected for a few hiurs, then I have to restart it multiple times to statt getting notifications and for it to sync my steps, update temperature ect. The main rwason I upgraded to the Versa was I wanted the notifications from my phone. Is there a software patch coming out for the app?

[skapaahkv]

Same! It is so frustrating. My watch will stay synced for a little while and then it won't sync anymore. I did the reset and everything that was on a different forum, and it worked great for about a week, not it is right back to the same issue. I also have a Samsung S8.

[HeydyF]

Hello guys, @skapaahkv and @Jamess0527, welcome aboard! If you are experiencing syncing and not getting notifications issues, I suggest you to follow the troubleshooting in these help articles: 

- Why won't my Fitbit device sync? 

- My Fitbit device isn't receiving notifications from my phone? 

If after reviewing those tips, the issues persist, please let me know which Android system you have installed on your phone. 

I'll be around! 

[JOSBORNERNC]

I have restarted the phone , I have restarted the versa, force stopped  the app, Synced numerous of times, what am I missing? Everytime I try to enter my weight and water intake on the Versa it gives me a message maximum logs entered to sync device with the Fitbit mobile app to resume logging

[Marrrmaduke]

@JOSBORNERNC it sounds like an issue with Today app on your Versa. Reinstall Fitbit mobile app, reboot Versa and sync several times. It may take some time and several syncing attempts for Today app to sync back, so please be patient.

[tootsie1014]

Make sure you are running the absolute most up to date version of the fitbit app.  I uninstalled the app on 1/27/2019 and reinstalled it.  When I did that it updated at that time.  Apparently an update came out on 1/25/2019.  After I did that everything has been running great!   No syncing issues and I am getting all my notifications.  I have a Samsung galaxy s7 and version 2.86 of the fitbit app.  Hope this helps.

[HeydyF]

Hey @JOSBORNERNC, welcome aboard! How is your Versa going? Is it syncing fine now. 

@Marrrmaduke, thanks for the tips my friend!

@tootsie1014, thanks for sharing those tips! I'm pretty sure they will help other users with the same issue, to solve it. 😉 

I'll be around guys!