The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
@Jkenn43 I am getting the same message now that I have switched to a Google Pixel and updated the app. Now I’m getting “looking for device’ and “device not found messages.
Same! I have uninstalled and reinstalled about 5 times. Turn off bluetooth for 10 sec and turned back on. Restarted versa device about 20 times, called customer service and tried every "trouble shoot" in the book, and nothing is working. I can get it to sync once about every other day and this has been going on for over a week. After updating the app and installing the new firmware my versa is rendered worthless! I doesn't even tell the correct time if it cant sync. Im very upset!
Seems to be a massive APP issue. This problem exists since the update.
I just had to uninstall, reset, restart all over again. Had bluetooth connection issues on top of it.
Frustrating as heck. I used to have a fitbit tracker which was replaced and exchanged about 10 times because of that issue. Bought the versa and now after 8 month have the same starting all over again.
I just got a message from the fitbit administrator advising I had received many solutions to the problem. Asking if any of them were helpful. Apparently they don't read any of this dialogue, if so they would know the comments are just other people who have the same problem. Interestingly enough when I called tech support, they said they were unaware of any problems with syncing and wanted to assist me in uninstalling my app. So sad.
I did the upgrade as well and now the Fitbit doesn't sync, the time is wrong because it can't update. I get the same message "Device not found". I have contacted Fitbit- they said it was my phone and that it is not compatible. It was working absolutely fine on my phone until the update. I tried it on an Apple phone and on my computer and it still does not recognize it so it's the update not the phone. They don't have any solution to offer.
It is very sad, and you are correct, they don't read or they just deny that there is a problem.
Here is what I did, maybe it will help you
uninstalled the app from my phone removed the versa from my bluetooth connection restarted the phone reset my versa and left it in the charging dock downloaded and installed the app let bluetooth search for new device (found versa and connected) signed in new to the app app found the device and FOR NOW (fingers crossed) it is syncing.
I'm also not going to update the app should there be a new update.
That actually worked. I haven't been able to get it to sync since I did the update. Are you finding that you have to keep repeating these steps to get it to sync each time?
Called tech support. Since they can't fix it, this is the solution: You can log your exercise manually, and then when it does sync, you can edit out what is incorrect. WRONG, nothing comes out, it just goes in. I guess you just have to wait until your fitbit decides to sync again, or, until they fix the problem. On the plus side, they are admitting there is a problem. YEA????
I have emailed and live chatted with them. They keep telling me its because my phone is not compatible even though it was working fine before the update.
I did the manual syncing as per the directions above. It did sync mine but the time keeps getting behind so I have to keep putting the Fitbit on the charger (because that's the only time it seems to sync) to update the time.
I honestly cannot believe the response from Fibit over this. I have used their products since 2012 but this will be it for me. They cannot even own up to having caused this and want to place the blame on the users when really it is their update that has messed up our devices.
I did get an apology of sorts, and an admission that they are working on resolving the solution. However, there is no time commitment. I am also completely frustrated by this.
Mine just started doing this. It's so annoying. It's still within the time to return to Amazon so I may do that..I don't have time to uninstall and install all the time and what's the point if I have to manually enter info. Fitbit, are you going to fix this?
I'd return it. I've gone through 4 Versa's before I finally got one that seems to work. However, I have 90 days to return it if it starts again. I don't know what the problem is, but it seems to be something in the updates that doesn't install correctly. Good Luck.
