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Synchronising MyFitnessPal with Fitbit and Versa

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‎06-26-2018 04:47 - last edited on ‎06-27-2018 05:44 by Fitbit Moderator

‎06-26-2018 04:47 - last edited on ‎06-27-2018 05:44 by Fitbit Moderator

Last weekend I bought a Versa.  I used to have a Garmin vivosmart, but it broke. 
Since I have de Versa it does not synchionise steps to MyFitnesspal. I reconnected the accounts several times: when I connect it synchronises. But only when I connect. 

When I do an excersice, I earn calories in Fitbit. But Myfitnesspal does not get the data. 

Who knows how to solve this?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎06-27-2018 05:54

‎06-27-2018 05:54

@ArdV Welcome! Thanks for being part of our Community! Sorry to hear that your data isnt' syncing with your MyFitnessPal account. Apparently there is an issue on their side. Feel free to check MFP informational page to know when this will be resolved. At this time it says that the main issue was fixed but there is a delay of several hours between syncs/updates with the two platforms. I can only ask for your patience with the MFP team.

 

Let me now how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-04-2018 05:03 - edited ‎07-04-2018 05:04

In response to AlvaroFitbit

‎07-04-2018 05:03 - edited ‎07-04-2018 05:04

I sent the watch back to the shop. Problems stay happening in all sorts of connections

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‎07-04-2018 06:00

In response to ArdV

‎07-04-2018 06:00

@ArdV sorry to hear that! The MFP page does mention this issue was resolved yesterday. Still thank you for giving your Versa a chance.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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