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Syncing difficulties and battery short life

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‎12-21-2019 14:58 - last edited on ‎12-22-2019 18:01 by Fitbit Moderator

‎12-21-2019 14:58 - last edited on ‎12-22-2019 18:01 by Fitbit Moderator

My fitbit Versa is still not working properly.  It has not been able to sync and stay synced all week.  I didnt realize how bad it was until someone asked me for the time and it was wrong.  I use an AT&T android s10 phone.  Another thing I notice is going wrong is the battery notification one will say I have power then my battery dies a few minutes later.  These watches are not cheap but they are certainly acting cheaply made.  I have reset the watch, deleted and reinstalled the app, deleted it from bluetooth and now my phone does not find it at all.  I need a resolution as soon as possible.  I have been a fitbit user since the tracker please don't make me switch now.

 

Moderator edit: Subject for clarity

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3 REPLIES 3

‎12-22-2019 18:00

‎12-22-2019 18:00

Hello @MsTriciaB, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

In regards the battery concern, please check this help article for more tips and recommendations to prioritize battery life.

 

Keep me posted, I'll be around if you need anything else.

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‎12-23-2019 10:56

In response to RicardoFitbit

‎12-23-2019 10:56

I've tried everything possible.
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‎12-29-2019 17:30

In response to MsTriciaB

‎12-29-2019 17:30

Thanks for your post @MsTriciaB, sorry for the delayed reply.

 

Since all the steps from my previous article were tried with no avail, please try the following:

 

  1. Restart your Fitbit.
  2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
  3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
  4. When the mobile device is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
  5. Go on the app and try setting up the Fitbit as a new device.

 

Looking forward to your reply if further assistance is required. 

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