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Syncing difficulties with Samsung Galaxy S7

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‎12-26-2019 01:30 - last edited on ‎12-27-2019 11:39 by Fitbit Moderator

‎12-26-2019 01:30 - last edited on ‎12-27-2019 11:39 by Fitbit Moderator

My versa 2 does not stay synced to my s7. Bluetooth is on, the all day sync is on. Its extremely frustrating to the point I'm ready to bin it. Cam someone please tell what is wrong with this thing? Thanks

 

Moderator edit: Subject for clarity

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‎12-27-2019 11:38

‎12-27-2019 11:38

Hello @Tashaz, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too, I understand how frustrating this situation can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

Let me know if you have any additional questions. 

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