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Syncing difficulties with Versa 2 and iOhone 11 pro max

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‎08-01-2020 11:17 - last edited on ‎08-02-2020 19:33 by Fitbit Moderator

‎08-01-2020 11:17 - last edited on ‎08-02-2020 19:33 by Fitbit Moderator

I just got a new phone.  the app came up but versa will not sync - I deleted from app - still won't sync - everything I read says to turn off watch - it wont turn off - how do I do this?

 

Moderator Edit: Clarified subject

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‎08-02-2020 19:33

‎08-02-2020 19:33

Hi @SGC57, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. Such help article includes the steps to perform a restart on your Versa 2.

 

Let me know if further assistance is needed and if you have any additional questions.

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