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Syncing issue with Versa Lite and iPhone 11

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‎10-20-2020 10:13 - last edited on ‎10-20-2020 13:03 by Fitbit Moderator

‎10-20-2020 10:13 - last edited on ‎10-20-2020 13:03 by Fitbit Moderator

Can anyone please help with my versa lite. For over a month now I am having difficulty getting my versa to sync with my phone (iPhone 11) I contacted customer service who told me to remove my Fitbit from my account then re add it. This usually works for the first sync then I have difficulty again. I am doing this about 2 of 3 times a day!! I only got the versa in January so I feel I shouldn’t be having all these issues already. Also the time is slow on my Fitbit which I assume is because I can’t get it to sync. Really disappointed with Fitbit at the minute. I have been a Fitbit customer for years but I am really considering a different brand for my next tracker. 

 

Moderator Edit: Clarified subject

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‎10-20-2020 13:02

‎10-20-2020 13:02

Hi @vmarsh, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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