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Syncing steps but not all of them.

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‎08-06-2020 04:15

‎08-06-2020 04:15

I’m in a work week hustle and it’s saying I’ve done just over 20k steps but I’ve actually done over 60k steps. When it syncs everyday it only adds about 2k to my total and not what I’ve actually done. 
do I need to do a full reset or just a soft one.?

 

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‎08-11-2020 04:56

‎08-11-2020 04:56

Mine started last night I’m supposed to have 10,803 and it only synced up 9,000ish and I’m in the work week hustle this week too. Did you get yours fixed?

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‎08-11-2020 05:01

In response to Kraatz04

‎08-11-2020 05:01

No not yet. I did a full reset and reinstalled the app and gave it a full
charge and the next day it took 3 thousand steps off me in the work week
hustle by lunch time. 😡😡
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‎08-11-2020 05:02

In response to Drew2710

‎08-11-2020 05:02

I will try a reset and a full charge, I will probably still lose those steps though 

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