Syncs issues since going abroad

[MAllerC]

Since travelling abroad last week my Versa has not synced with the app on the iphone. I have checked the WiFi/bluetooth and all is connected but it still won’t sync. I cannot even change the time on the clock when I select the correct time zone manually. Has anyone got an experience of this and how can I resolve it please? 

Thank you

Maria 

[MarcoGFitbit]

Hello @MAllerC, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this to my attention and for letting me know you have already checked your WiFi and Bluetooth connections. Have you restarted your Versa lately by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? If so, I would like to suggest you the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Asiamay1]

Hi, I have had the same issue and thanks for all suggestions but my Fitbit still won’t sync. I have contacted Fitbit help but the wait time for reply is 7 days.