Temperature not showing on clock-face.

[SnoopyElsie]

My weather app on the versa works perfectly , but after doing the latest updates, the clock face I was using (minimal clock) no longer displays the current temperature.  Everything worked fine before the update but now there are just two dashed lines in front of the fahrenheit symbol.  The location services are turned on and the weather channel app works.

Moderator Edit: Clarified Subject.

[Marrrmaduke]

@SnoopyElsie You mean this clockface? it's a 3rd party clockface. It may require an update. Try changing to a different one and see if that one works. Alternatively, you can contact the developer using the link provided on the clockface page in the Fitbit mobile app. 

[SnoopyElsie]

I selected the clock face through the FitBit app.  I tried a number of different clock faces and the temperature won't display with any of them.  Before I did the updates today, the temperature would display on the home screen of any clock face I selected.  

[Marrrmaduke]

@SnoopyElsie None of Fitbit original clockfaces shows temp on it, which means you are using a 3rd party. You also mentioned that you performed an update (firmware update?) today, which would explain why many of the clockfaces stopped working. Not all are fully compatible with the newest firmware. They need an update. You can contact their developers by using the link provided on the clockface page in the Fitbit mobile app. I am using Lignite clockface with the temp and it's working without issues. You also mentioned that your weather app works without issues, which leads me to believe there is no sync/bluetooth connectivity problems between your phone and Versa. I am mentioning this because the clockfaces displaying temperature need a good reliable bluetooth connectivity. It doesn't seem to be your problem. My best gut feeling is, it's the clockface itself. You can double check though, and sync manually by opening Fitbit mobile app, tapping on Versa icon, scrolling down to Sync section and tapping a little Sync icon. If it syncs without issues and your Versa still doesn't display the temperature, it's the clockface then.

[Rich_Laue]

The update may require the clock face to re-establish permission to access location.

One thought would be to manually tell the face, if possible, what location to display, this would most likely rule out permissions.

[SnoopyElsie]

I'll give that a try.  I appreciate all your help with this.  Thank you!

[Rich_Laue]

Since most of these clock faces are third party apps, has anyone looked at the developers FAQ or contacted the developer.

I've stopped requesting the actual clock face, the problem is with.

[SnoopyElsie]

I did try all the suggestions on the clock face FAQ section and I had already tried everything they listed and the temp. still won't display.

[MattClare]

A problem for many Clock faces with weather information is that the no-cost weather information Yahoo used to offer was discontinued on January 3.

"Thursday, Jan. 3, 2019, the weather.yahooapis.com and query.yahooapis.com for Yahoo Weather API will be retired."  https://developer.yahoo.com/weather/

Chances are free or low-cost faces weren't using a weather information source with a cost associated.

No guarantee that's the case, but the pieces fit.  I follow a few developers, for example the DIN Time clock face's developer Christian Liljeberg, who confirmed he was aware of the issue and working on a new source for weather data.

Looks like patience is the only short-term option (at least in this case).

Hope this helps.

[SnoopyElsie]

I reached out to the created of the app and he told me I needed to update the app today (even though I'd updated it last week) because Yahoo Weather wasn't supporting the app but that has been remedied.  

Then I had to change the temperature setting from fahrenheit to celsius  and ten back to fahrenheit.  After doing that, everything displays correctly!

[Marrrmaduke]

@SnoopyElsie @MattClare @Rich_Laue This is correct Yahoo API changed. My clockface took a hit as well. Waiting for an update. Glad yours is back on track! 😄

[Rich_Laue]

That is the message that I got back from the clock face developer.

In the last couple of days, a few users across the whole Fitbit have been reporting not being able to access weather at all (including myself).  I have been investigating during the weekend and discovered that the issue has arisen mainly due to the Yahoo weather API being retired a few days ago (which I use for backup in case OpenWeatherMap does not show weather).  This also means that a lot of clockfaces apart from mine has been affected as well.

Therefore, I am in the process of updating all my clockfaces which have weather so this will take a while for that the happen and the update to pass through the reviewers.  Please bear with me until that takes place.  I will inform you when this has happened.

[Marrrmaduke]

@Rich_Laue thanks! Out of curiosity, which clockface are you using?

[SnoopyElsie]

Minimal Clock

[Rich_Laue]

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@Marrrmaduke wrote:

@Rich_Laue thanks! Out of curiosity, which clockface are you using?

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The Beacon

[Marrrmaduke]

@Rich_Laue ahh. I think Digilog might appeal to you as well. Tho the weather needs an update. I'm currently using Kitty Pong. Eheh

[MarcoGFitbit]

Hello everyone, I hope you're doing well, it's nice to see you around @Marrrmaduke and @Rich_Laue, thanks for your insigth about this situation. 

I appreciate your participation in the Forums and for sharing your experience with us. Please note that several clock-faces in the gallery are third-party clock-faces, therefore are not supported by Fitbit. In this case, I would like to suggest you to contact the developers (of that specific clock-face) and let them know about this situation, they will be able to assist you further. 

Thanks for your patience and understanding, have a great day.