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Text messages not coming through my Versa 2

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‎10-09-2022 15:20 - last edited on ‎10-10-2022 07:44 by Fitbit Moderator

‎10-09-2022 15:20 - last edited on ‎10-10-2022 07:44 by Fitbit Moderator

Just got my versa 2, have an iPhone. I tried everything but still not receiving text msgs. Notifications for my Ring doorbell work, even when phone call comes in but not for incoming text msgs. I tried calling the helpline but was disconnected TWICE. 

 

 

Moderator Edit: Clarified subject

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‎10-10-2022 07:46 - edited ‎11-21-2023 05:05

‎10-10-2022 07:46 - edited ‎11-21-2023 05:05

Hi there, @lilstuntkat. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before posting here. I understand where your concern is coming from. I also apologize for the inconvenience you had while reaching out to our Support Team. 

While reading your post I was wondering (as you have an iOS device) if the text messages your Versa 2 is not receiving are iMessages? I also have an iPhone and had a similar trouble with those messages, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". If this steps don't work for you, please confirm you've followed all tips and recommendations provided here Troubleshooting quick tips for iPhones.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-10-2022 07:46 - edited ‎11-21-2023 05:05

‎10-10-2022 07:46 - edited ‎11-21-2023 05:05

Hi there, @lilstuntkat. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before posting here. I understand where your concern is coming from. I also apologize for the inconvenience you had while reaching out to our Support Team. 

While reading your post I was wondering (as you have an iOS device) if the text messages your Versa 2 is not receiving are iMessages? I also have an iPhone and had a similar trouble with those messages, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". If this steps don't work for you, please confirm you've followed all tips and recommendations provided here Troubleshooting quick tips for iPhones.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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