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Text messages not showing on my Versa

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‎09-05-2019 13:46 - last edited on ‎09-06-2019 11:47 by Fitbit Moderator

‎09-05-2019 13:46 - last edited on ‎09-06-2019 11:47 by Fitbit Moderator

my text notifications will not show up on my Versa. All my other notifications show up, I have repaired the watch, I have watched tons of tutorials, nothing is working

 

 

Moderator edit: updated subject for clarity 

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‎09-06-2019 11:48 - edited ‎06-16-2024 07:07

‎09-06-2019 11:48 - edited ‎06-16-2024 07:07

Hi there @ProblematicZack, welcome to the Community Forums. Thanks so much for troubleshooting the notifications on your Versa prior to contacting us. 

Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

Maria | Community Moderator, Fitbit


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‎09-06-2019 12:53

In response to MarreFitbit

‎09-06-2019 12:53

My Versa has not shown text messages, and my alarms and notifications don’t work. These are the very reasons I bought a Versa. I have been waiting for a fix for about 8 months but I see no remedy in sight. I keep getting the same “we are aware of this and we are working for a solution” statement every time. Poor customer service. I am very honest when people ask me how I like my Fitbit. 

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