Text messages won't open on my Versa

[Twisted1]

Text msgs do not open when tapping open. They disappear. Every other notification works perfectly. Even changed msg app. Nope! Samsung 8 Note.

Moderator edit: Subject for clarity 

[Rich_Laue]

@PrincetonFarm is it that your message body isn't being sent to the tracker, or that your not able to read the body of the message on the phone. 

[PrincetonFarm]

It shows up on the the tracker that I have a message, When I hit open it
does not open on tracker, it just disappears. It does open on my phone.
Disappointing as that is the reason I purchased the Versa 2 to replace my
Alta

Moderator edit: personal info removed

[Rich_Laue]

That is correct @PrincetonFarm as explained above, taping open will open the message on the phone. 

To open on the tracker, if this app message can, the user simply wants to tap once. 

[PrincetonFarm]

I am taping once. Message then disappears.

[AshleyMcLoud]

I had to enable preview messages on my S10 Plus

[Czarina0525]

When I hit open on the watch the message disappears.  

[AshleyMcLoud]

I had to change my privacy settings on my phone. I had it set to do not show message and that made it so I couldn't open and reply know my versa!

[Rich_Laue]

@Czarina0525 I believe that is correct. Pressing open will open the message on the phone and remove it form the tracker. 

[Czarina0525]

I press open on the tracker.

[Rich_Laue]

Yes, pressing open on the tracker will open the message on the phone, not on the tracker. 

To open press the message once. 

[Czarina0525]

It still doesnt open most of the time and I cant always reply. This is
upsetting . This is an expensive watch. It should work as advertised.

[fustrated2020]

I'm having the same problem, I have a Galaxy 7 and it will show I have a message with the options "Mark as Read" "Reply" "Open" and "Clear". If I touch "Open" it will open up the message on my phone but disappear from my watch. If I tap on "Message" nothing happens. I've tried changing my lock screen, permissions on my app, phone, everything.... 

[Rich_Laue]

@Czarina0525 and @fustrated2020 as muted above, pressing open on your wrist is suppose to open the message on the phone not on the wrist. 

To read the message on the wrist, the user needs to tap the message once. This will, depending on the app on the phone that sent the message or the settings, open the message on the wrist. It will also give the option to open on phone, clear, mark as read, reply, cheer, etc seeing on the app sending the notification. 

[Czarina0525]

So it does not open when tapping. I am extremely disappointed with this
Fitbit purchase considering the cost .

[Rich_Laue]

That will depend on the messaging app, not Fitbit, or what settings have been chosen in the phone. 

For me text messages open with default Samsung message.. YouTube gives me the heading if the video. Facebook shows me the basis of what Facebook sent to email. 

[Czarina0525]

I am using the Samsung app

[fustrated2020]

No it does not, as I stated in my original message if I tap on "message" which is all that comes across on the top of the screen on my wrist nothing happens. I reads "Message - 1 new message" if I tap on that nothing happens, if I scroll down I see the other options "Mark as Read" "Reply" "Open" and "Clear" 

[fustrated2020]

I finally figured it out.  You need to go to settings in your "Message +"! Not the settings for the phone. Click on the Message + icon to bring up your text messages and click on the menu bar at the top next to "Conversations" scroll down to "Setting"  then to "Notifications"  Look for "Privacy Settings - Show a preview of received message on the Status Bar and Lock Screen" and turn on. this is for a Galaxy 7. Whew! 

[Andreab12]

Thank you 

[SunsetRunner]

Nope. Click on open, messages disappear