Text notifications disappearing from Versa.

[Djh6475]

I had a pebble and fitbit Alta. I thought the Versa would allow me to wear one only. Yes I wore both. I did the step by step from the book and app. I got text to be able to flash on my Versa but it would disappear after 2 seconds. When I try to pull text down it would say " You are up to date. No notifications". I am sick of battling with this for 4 hours, step by step. Can someone help?

Moderator Edit: Clarified Subject.

[Kbrad]

I restarted the versa and phone several times, put it on the charger to fully charge and it just started working properly when I got a text. I have no idea why it was disappearing and how it fixed itself. Just glad it’s working again.

[Kvenz]

Oh, I'm so happy it's better for you! Hopefully it will start working for me. Crazy how many posts about how bad it is .. You whould think they would get this fixed considering the money we spent on it. I might as well get an Apple Watch. Hahah.

UPDATE:

Did this ever get resolved for you? Got htis yesterday and about the throw it bc mine id doing the exact same thing as you, beyond frustrating.

Moderator Edit; Format.

[Asilmd]

Apparently this is how Fitbit intended the notifications to be. I thought that maybe they would give us the option to keep our messages on the Versa until we decided to delete them, but I guess they don't want to change that. I have contemplated getting an Apple watch, but I've heard that it needs to be charged everyday........

[rayp]

yes I switched to Apple Watch and it has to be charged every day but it's a
small price to pay for getting all my notifications .

[Tmary9]

Confidence in fitbit has disappeared. Time for a new brand!

[rayp]

agreed.

--
Best,

Ray Palagy

[Tmary9]

Yes, it is a known flaw of fitbit. Why do we have a Clear All button!!!

[MarcoGFitbit]

Hello @Kbrad, @Kvenz, @rayp, @Asilmd, @Tmary9, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate you have taken the time to share your feedback about this situation, I sincerely apologize for the inconveniences this issue has caused you and for the delay in the response. Please note that this situation has already been reported to our team but at the moment we do not have a specific timeframe for when this will be resolved. 

Additionally, note that it is a feature that if you receive a Notification in your Versa and then open the conversation in your phone, the notification will be removed from your watch. This was implemented to prevent your watch getting clogged with old notifications. 

Thanks for your patience and understanding, I hope you have a great day. 

[SunsetRunner]

Not sure why they are saying this issue is solved, it’s really annoying having messages disappear. Please change back, it was perfect!!!

[SunsetRunner]

I updated my iPhone and had the same problem.  I was sending myself a test-text.  The notification would appear and then disappear immediately off my Versa.  And it took me 8 tries to figure out that it's because I was also reading the test-text off my phone immediately.  So I sent another and closed the message app quickly before I got a chance to "read" the received test-text off my phone.  And finally, the notification stayed on my Versa- but only until I "read" it off my phone.  Then it disappeared.  And I find that works for me.

[Sandee474]

Mine is doing the same thing.  Very frustrating as it wasn’t like that before.  I have tried troubleshooting with no luck.

[Cal11]

I’ve tried re-starting watch and phone then re-syncing but my messages are still disappearing quickly and then telling me that I’m all caught up. Any other possible solutions? 

[Asilmd]

There is no fix. This is how Fitbit intended it to be. Once you view the message on your phone, it disappears from your Fitbit notifications

Sent from my iPhone

[newammercies]

Oh my goodness!  Thank you!  This has been making me crazy!  Now I know why my notifications are all of a sudden disappearing!  Problem solved!

[newammercies]

Please change it back!  I would like the notifications to stay until I delete them!

[tori_hurst]

Hello @MarcoGFitbit I am having a similar problem, my notifications disappear and I’ve followed your troubleshooting steps, but I’ve also noticed that since I updated my phone and Fitbit, I still receive some notifications like phone calls and calendar notifications, but my texts are not notifying me on the Fitbit at all. Any suggestions on how to make my text notifications appear on the watch?

[Buffalo716]

Hello, I tried your suggestion, and it did nothing. Are there any new solutions?

[rayp]

The solution is to buy an Apple Watch

Sent from my iPhone

[Katkirk76]

I'm having same annoying issue since buying a versa 2. Messages flash up on watch but then completely disappear saying all caught up! Very annoying . I've heard it's done on purpose ? I don't even get chance to open the message before it just clears completely . 

[Mdunham79]

I have the same issue 😠