Texts/calls notifications not showing up on Versa

[melalb]

I have an iphone8– which is compatible with my Versa.. in the past several months, the notifications have stopped working.. First it started with texts not coming thru on Versa, and now phone calls don’t even show up. I have synced and done all the troubleshooting options and still nothing.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@melalb it's great to see you in our Fitbit Community! Regarding the notifications issue that your Versa is experiencing, I was able to get in touch with our Support team and was told that they contacted you via email and provided some instructions. Please check out your email account in order to proceed accordingly and follow up.

I'll be around if any question arises! 😀

[melalb]

I had already done what was recommended in the email. Still not working 

Sent from Yahoo Mail for iPhone

[JuanJoFitbit]

@melalb I'm sorry for the late response. However, since the issue persists even after trying the recommended troubleshooting steps and your case is being handled by our Support team, please reply to the last email that they sent you so they can provide a solution.

Let me know if you have more questions.

[melalb]

I have already replied.. I haven’t received a call- as I have requested !

Sent from Yahoo Mail for iPhone

[Aprilbnj]

I’m having the same problem. Have tried everything. Did you get a solution?

[melalb]

Yes.. I tried literally everything that support/customer service said to try plus things that others have recommended. Still NOTHING! And I can’t get support to call me back (we were somehow disconnected).. I’m just very disappointed in customer service. Clearly, this is an issue that is effecting a lot of people 


Sent from Yahoo Mail for iPhone