Texts won't stay on my V

[TheShell]

When a text comes through the previous text disappears. My Versa won't keep the conversation until I clear it. 

[Marrrmaduke]

@TheShell Can you access all received notifications by:

• swiping down on the main screen of Versa (clockface)
• long pressing the top right button?

[TheShell]

I can swipe down and see the last text that came in but my Versa only shows the ladt text that came in.

[Marrrmaduke]

@TheShell does the same happen when you press the top right button? Have you tried rebooting your tracker several times by pressing and holding the left and bottom right buttons until fitbit logo appears? One more question, when you see only one text message on Versa, what can you see in the Notification Bar on your phone? I mean can you see only this message or all others as well? Versa will display only what it can "see" in the Notification Center.

[TheShell]

The same happens when I push the top right button. I have tried rebooting, but only once. Did I need to do this several times in a row?. I have uninstalled and reinstalled the fitbit app and I have uninstalled and reinstalled the Vesa as well. When I see just one text on Versa I can see the whole conversation in Message+ and it also shows the number of messages I have before I unlock my phone. I have also enabled messages to pop up even if my phone is locked.

[Marrrmaduke]

@TheShell This seems to be related to settings of Message+. You need to make sure that in the Notification Centre (when you swipe down on your phone), you are able to see all text messages. If you see only the last one, that's what will be shown on Versa. It doesn't matter that you can see all of them in Message+. Dig in the Message+ settings for any setting that would disable grouping of notifications.

[TheShell]

I am looking but not finding anything. Just out of curiosity, why would I have this issue with the Versa and not the Blaze? I just got the Versa last week.

[Marrrmaduke]

@TheShell Different Fitbit OS and the way notifications are managed. I never asked you which phone you have. Btw, does the same thing happen for other apps? E.g. whatsapp if you use it? This is either related to Message+ or the way your phone's Notification Centre displays notifications.

[TheShell]

My phone is a Samsung S8. I don't use WhatsApp but don't have issues with anything else. Everything else works great.

[Marrrmaduke]

@TheShell That would confirm that it's the settings for Message+. The only thing I can advise is digging in Message+ Settings and Android Settings>Notifications>Message+. If I get my hands on Samsung device, I can take a look at it.

[TheShell]

That would help a lot. Texts also don't stay for very long. They go away without me clearing them.

[Marrrmaduke]

@TheShell Like disappearing from Versa completely? Even if you press and hold the top right button to display all notifications? I think it's important to make sure that IF that texts disappear entirely from Versa, they disappear also from your phone's Notification Centre/Status Bar. If they're still present in the Bar then this is weird.

[TheShell]

Even if a press the top button to display all it only shows the last one that came in. It does show that I have messages on my status bar. The text I got a couple of hours ago is no longer on my Versa and I did not clear it.

[Marrrmaduke]

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@TheShell wrote:
Even if a press the top button to display all it only shows the last one that came in. It does show that I have messages on my status bar. The text I got a couple of hours ago is no longer on my Versa and I did not clear it.

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Just to make sure, you have the Preview of the text messages enabled under Privacy Settings?

[TheShell]

I do.

[Marrrmaduke]

@TheShell At this point, I would try performing a factory reset (restoring the tracker to factory defaults). I see no reason why Versa would behave this way. This will wipe your Versa, so please sync first. You will also need to delete your tracker from your Paired Devices list in your phone Bluetooth settings. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a replacement device in the Fitbit mobile app. Good luck!

[TheShell]

Ok. I will try that. Thanks!

[Marrrmaduke]

@TheShell Please do and report back. 😄

[TheShell]

Nothing changed.

[JuanJoFitbit · Accepted solution]

@TheShell Welcome to our Fitbit Community! I'm sorry to hear that your text notifications disappear when a new text is received. Thank you for all the troubleshooting steps that you have tried along the the great workarounds that shared my friend @Marrrmaduke.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any doubts!