It took 16 months but yesterday I finally managed to get my Versa replaced under warranty. It was no easy journey & by far.
2 weeks into owning in May 2018 a really fine hairline crack appeared in the screen. I do not do contact sports. I had never dropped or knowingly caught the device so I have no idea how this fracture happened.
I was too by this time reading numerous other posts both here on the community other forums and reading articles in fitness magazines about Versa suffering from screen fractures.
May 18. I contacted telephone & chat support. Both told me to wait until this fracture became an operational issue as only then would a warranty replacement be issued.
5 months later? When touch screen started playing up? The warranty replacement was retracted by support & replaced with 'wear & tear user defined' so out of warranty.
Yesterday telephone support having firstly been fobbed off again in chat support? I finally managed to get hold of the right person. A person that read back through the screen notes & did indeed find the May 18 entry showing clearly I had done as asked of me.
16 months of asking. His name was Huwan (excuse spelling if I have it wrong) & out of countless online & telephone support chats Huwan was only person to make the effort on behalf of FitBit to resolve this.
20 Sept is Apple watch GPS 5 release date. Apple watch 3 GPS would have sufficed though. I was going there. I did not want to do so having been with FitBit since June 16 - but Apple (even with their awful battery life) had won me over.
Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
