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The 7 stats on Fitbit Today and "Find my phone" won't show on my Versa 2

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So this will be my 2nd Versa2 that I've purchased in the last 4 month. I got my new versa yesterday and everything was great until I noticed that there was a few missing things on my swipe up today stats. It only gives me an option of 3 stats to choose from when I should have 7. And it says that this versa can find your misplaced phone through the "Find my phone" app which is already installed onto the watch but I can't locate the app. Everything is updated, I restarted my watch, I even unpaired my watch and paired it again and still nothing. Im so frustrated. If this can't be fix then I might have to return it and get a galaxy watch or something 

 

 

Moderator Edit: Clarified subject

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Hi there @Shiashi89, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Since your Versa 2 is a brand new, the stats you're missing on it will be there after your watch captures data, as it hasn't anything to show yet.

However, from the main screen of the Fitbit app, you can tap Discover and select the stats you would like to add:

 

15.jpg

 

For more information, please visit this article.

Regarding "Find my phone" app, if it can't find your phone then move to a different location and try again. After 3 attempts your device shows you troubleshooting tips. 

Take into consideration that the Fitbit app should be open and running in the background and your Versa 2 needs to be connected to your phone's Bluetooth. 

Learn more about how Fitbit sync their data, see How do Fitbit devices sync their data?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

Hi there @Shiashi89, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Since your Versa 2 is a brand new, the stats you're missing on it will be there after your watch captures data, as it hasn't anything to show yet.

However, from the main screen of the Fitbit app, you can tap Discover and select the stats you would like to add:

 

15.jpg

 

For more information, please visit this article.

Regarding "Find my phone" app, if it can't find your phone then move to a different location and try again. After 3 attempts your device shows you troubleshooting tips. 

Take into consideration that the Fitbit app should be open and running in the background and your Versa 2 needs to be connected to your phone's Bluetooth. 

Learn more about how Fitbit sync their data, see How do Fitbit devices sync their data?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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