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The Fitbit app isn't picking up all my information

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‎09-18-2019 00:38 - last edited on ‎09-24-2019 19:52 by Fitbit Moderator

‎09-18-2019 00:38 - last edited on ‎09-24-2019 19:52 by Fitbit Moderator

My versa is picking up calories, steps, floors & active mins but the app isn't picking up all info. The syncs the calories, steps and floor data but the active minutes is always shown and none even the watch will state the number of minutes active. How can this be fixed?

 

Moderator edit: updated subject for clarity

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‎09-24-2019 19:51 - edited ‎09-24-2019 19:52

‎09-24-2019 19:51 - edited ‎09-24-2019 19:52

@MichR12 Welcome to the Fitbit Community. Sorry for the delayed response.

 

I regret to hear that your data is not getting transferred to your Fitbit account.

 

If you haven't done it already, please perform a restart by following these steps. If this doesn't help, you can find additional troubleshooting steps on this article.

Information about how you earn active minutes can be found here.

 

If this doesn't help, please tell which phone do you have?

 

Please let me know if you have any question.

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