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The Hourly Step count on my Versa 2 disappeared

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‎03-06-2021 00:17 - last edited on ‎03-09-2021 14:57 by Fitbit Moderator

‎03-06-2021 00:17 - last edited on ‎03-09-2021 14:57 by Fitbit Moderator

Yesterday the hourly step count on my Versa 2 disappeared. It is still ticked to show it but it doesn’t. I’ve turned the Versa 2 off and also logged out of the App but it still won’t work. Can anyone help me? 

Moderator edit: subject modified for clarity
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‎03-09-2021 14:56

‎03-09-2021 14:56

Welcome to the Fitbit Community @Webby72.

 

Thank you for the information provided.

 

To try to resolve the issue, please do the following:

 

- Swipe up from the clock face of your Fitbit Versa 2 to see your stats in Fitbit Today.

- Scroll down and tap Settings

- If the Hourly Activity Goal is enable, tap once to disable

- Restart your watch once again

- Go back to the Settings and enable the Hourly Activity Goal

 

Hope this helps.

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