The Oxygen saturation section in Health Metrics is showing prompt to download the SpO2 clock face

[terminus]

The Oxygen saturation section of Health Metrics is showing prompt to download the clock face but clock face is already installed on the watch and is gathering data.

Has anyone else had this issue and if so how did you fix it?

Moderator Edit: Clarified subject

[Nigelbutton]

I get same fault..no idea how it's fixed!!

[MarreFitbit]

Hi there, @terminus @Nigelbutton. Welcome to the Community Forums. Thanks for the details provided in your post. 

As a first approach, please try restarting your Versa smartwatches by following these steps. Then, log out from the Fitbit app and log back in. 

If the issue persists, may I know the name of the SpO2 clock face that you guys are using? For more information, see How do I track blood oxygen saturation (SpO2) with my Fitbit device? 

[terminus]

I've tried all of that as well as removing the watch from the app and pairing it again but it still hasn't worked. The watch face is the official Fitbit spo2 watch face.

[MarreFitbit]

@terminus Thanks for confirming that you've already tried those steps.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[xxpinkmama86xx]

I am having the exact same issue with mine and have done all the above steps. Only happening since an update yesterday 

[Nigelbutton]

Spent a wasted hour on the chat.line..less use than a chocolate teapot..

[allenw01234]

Likewise, but with a Versa 3