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The Versa 2 wristband pin has broken

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‎10-27-2021 10:29 - last edited on ‎10-27-2021 13:06 by Fitbit Moderator

‎10-27-2021 10:29 - last edited on ‎10-27-2021 13:06 by Fitbit Moderator

So I originally bought a fitbit in 2018 only to have to it replaced in 2019. Fast forward to just being out of the 2 year warranty and a replacement strap later...the pin has broken and I cannot detach the strap. So now the strap is broken and my fitbit is not fit for purpose. I've been in touch with Customer service and all I get is offered a 35% off a new bit of useless junk 

 

Moderator edit: updated subject for clarity

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‎10-27-2021 13:05

‎10-27-2021 13:05

Thank you for visiting the Fitbit Community, @SunsetRunner.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

Have a nice day.

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