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The Versa 3 strap's hook came off in 5 months

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‎02-16-2022 02:23 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-16-2022 02:23 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

The hook which fits in the strap slots came off. And now i cannot wear my watch...

No store / service store agrees that it can be fixed. Why should I invest ina. New strap when it's the quality issue of the brand

 

 

Moderator edit: format

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‎02-16-2022 06:01 - last edited on ‎11-19-2024 08:51 by Fitbit Moderator

‎02-16-2022 06:01 - last edited on ‎11-19-2024 08:51 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Nainaarora. 

Thank you for sharing your feedback and all these details about the inconvenience you experienced with your Versa 3 watch. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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