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The Versa heart rate sensor has stopped working

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‎08-10-2021 16:53 - last edited on ‎08-11-2021 08:20 by Fitbit Moderator

‎08-10-2021 16:53 - last edited on ‎08-11-2021 08:20 by Fitbit Moderator

My Versa stopped tracking bpm and the green light sensor has stopped operating. I confirmed that heart rate tracking is on, restarted it multiple times, and did a full factory reset. None of these steps have corrected the issue. 

 

Moderator Edit: Clarified subject

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‎08-11-2021 08:21 - edited ‎09-14-2023 03:55

‎08-11-2021 08:21 - edited ‎09-14-2023 03:55

Hi there, @StrangeAgent. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa.

Since you have exhausted all possible troubleshooting steps we could've provided here in the forums, please note the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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