The Versa heart rate sensor has stopped working

[M3GZ]

My heart rate sensor green light has stopped working. I’ve removed Versa from app, removed app from IPhone, reset versa and restored the watch to factory settings. I’ve cleaned the back of watch, cleaned my arm and the sensor lights still have not returned.

Are there further steps that may solve this issue?

Thank you in advance!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @M3GZ. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

As a first approach, I'd like you to perform the following steps below for this situation:

• Switch the Heart Rate settings from On to Off and manually sync your Versa. To switch the heart rate settings on your Versa, from the main screen of your Versa, swipe up to see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa once again. 
• Once it's done, restart your Versa once again. To do so, press and hold the left button for 8 seconds while it is plugged into the charging cable as if it were charging. 
• Next, confirm that your watch is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

If the above doesn't help, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

[M3GZ]

Hello,

Unfortunately, these steps did not resolve the issue and the heart rate sensor on my Fitbit still ceases to function.

Please let me know if next steps.

Thank you.

[MarreFitbit]

@M3GZ I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.