The back button of Versa no longer works

[Joban]

Hi All,

Any ideas my back button (button on the left of the device) on my Versa no longer works. I have tried resetting the device and its fully charged but still no luck.

Theres no physical damage to the device and the button still clicks when pressed in as supposed to.

Thanks

James

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Joban welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the left button is not working. Thank you for troubleshooting this issue before contacting our forums.

I'd like you to try cleaning around the button with a toothpick in order to remove any dust that may be affecting the functionality of the button. After this, press the button a few minutes and see if the issue gets fixed.

Keep me posted on the outcome! 

[Joban]

Hi,

Thanks for replying. this makes no difference to the end outcome of it not
working. I had also tried this after seeing some other posts after i had
created this one.

Any further suggestions?

Thanks in advance!

[JuanJoFitbit]

@Joban thank you for getting back and trying the recommended workaround. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!