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The back button on my Versa 2 is not working

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‎09-27-2020 05:13 - last edited on ‎10-02-2020 05:29 by Fitbit Moderator

‎09-27-2020 05:13 - last edited on ‎10-02-2020 05:29 by Fitbit Moderator

The back button on my Versa 2 is not working so I cannot switch it on..

Can anyone help please?

 

Moderator Edit: Clarified subject and formatting 

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2 REPLIES 2

‎09-27-2020 06:37

‎09-27-2020 06:37

Hi @Jacrose and welcome to the forum. How long have you had this device? I’m wondering it it is still under warranty. Normally, I would suggest restarting your Versa 2, but this may not work since your button is not working. You may want to try it anyway. Instructions are here. If this does not help, please contact Support. 

Best Answer

‎09-27-2020 06:43

In response to SunsetRunner

‎09-27-2020 06:43

Thank you for your reply. I did try restarting it but I now have to switch
it on with the back button and it is not working at all.
I bought it about 9 or 10 months ago, so quite disappointed that it has
suddenly stopped working.
I will try and contact support.
Thanks again
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