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The back button on my Versa isn't working

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‎09-18-2020 15:57 - last edited on ‎09-19-2020 06:45 by Fitbit Moderator

‎09-18-2020 15:57 - last edited on ‎09-19-2020 06:45 by Fitbit Moderator

I noticed a couple of days ago that my back button isn’t working however have tried cleaning it and still isn’t doing anything. I see this seems to be a problem for quite a 

 

 

Moderator Edit: Clarified subject

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‎09-19-2020 06:47 - edited ‎10-10-2023 16:58

‎09-19-2020 06:47 - edited ‎10-10-2023 16:58

Hi there @R02, welcome to the Community Forums. I'm sorry to hear that the back button of your Versa isn't working anymore, I totally understand where your concern is coming from and how must be feeling. Thanks for the details provided in your post and for your time and efforts in troubleshooting the issue prior to posting here.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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