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The back of my replacement Versa 2 is scratched up

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‎04-08-2021 12:43 - last edited on ‎04-08-2021 18:22 by Fitbit Moderator

‎04-08-2021 12:43 - last edited on ‎04-08-2021 18:22 by Fitbit Moderator

My Fitbit had stopped working and a replacement was sent to me as I had only had it for 21 days. I just opened up the replacement and the back of it is scratched up. The face had fingerprints all over it with the protector put on top. I was under the impression I was receiving a new Fitbit, not a used Fitbit. What gives???

 

Moderator edit: updated subject for clarity

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‎04-08-2021 18:21

‎04-08-2021 18:21

Thank you for visiting the Fitbit Community, @alee1209.

 

Thanks for the information provided.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox over the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

 

See you around.

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