The battery on my Versa 2 is draining after the firmware update

[Sackster77]

My battery would last about five days with no issue. I did the update the other day and my battery was 100% yesterday and is now at 28%. I have a Fitbit background, don’t have anything running that isn’t needed. Am I the only one having this issue? Is it a coincidence?

Moderator Edit: Clarified subject

[RaziB]

I have done all of this... Still no luck 😢

[Holtzmann]

You can contact them yourself 😊

No need to wait for someone to escalate it. Just click here and pick which support option fits you the best. I have had good luck with Twitter chat in the past. Note that the option to live chat and call will only be available when there are people available for those services. So, if you want to use either of them and they aren't available, keep checking back. 

If your watch is less than a year old and bought from a approved retailer, you should be in a good position!

[Madscience]

I have already had communication with the support team and a replacement is on it's way.Sent from my Samsung Galaxy smartphone.

[JazzieGirl]

I have received a response from the support team and done the battery test as asked.  My Versa lasted 10hrs from full charge to complete drain and now they need to check the warranty status.  Really not happy with the response as they are at fault for causing these issues with the firmware update and rather than acknowledging it and doing something about it like rolling back the upgrade or giving users with older watches the ability to rollback to a previous version they will probably tell me my watch is out of warranty and offer me a 25% discount on a new one!  Apple Watch is looking more and more enticing right now as I was planning to upgrade to a Versa 2 but more than likely not after all this crap from them! 😡😡😡🤬🤬🤬😤😤😤😤

[ajsaletra]

I am having the same issue since the Firmware update. 

[Drdonni]

My versa also will not stay charged . It will not even last a full day. 

[Gomsjo]

Battery on my versa lite is not holding full charge for 24 hours. Started in just the last two days. Frustrating

[RaziB]

Hi there, I tried contacting them, no luck... It's sooo frustrating because my battery isn't lasting and I'm so not used to it... 

[MarreFitbit]

Hi there @Gomsjo, @ajsaletra, and @Drdonni. I'm sorry to hear that the battery of your Versa smartwatches aren't lasting as expected. If you haven't done so yet, please follow the troubleshooting I provided here and if you need further assistance let me know. 

Hello @RaziB, I totally understand where you're coming from. I've seen that you tried contacting our Support Team but your chat dropped, so I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Just keep in mind that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Hi @JazzieGirl, I'm sorry to hear that you're going through this situation with your Versa. Note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

As you've mentioned, you already spoke to our Customer Support Team  who gave the 25% discount option as per our Warranty Policy. This is the best option to help you get back on track with the Fitbit family I'm sure our team will be more than glad to help you further with this. While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

Let me know if you have any questions present.

[JazzieGirl]

@MarreFitbitthanks but no thanks, I have just purchased an Apple Watch and will not be returning to Fitbit after 5yrs as a loyal customer with never any issues as experienced this past week.  Your development team introduced a bug or it was defective code when it released the latest firmware update so you need to be responsible for fixing it as a company and provide users with the option to rollback to a previous release or do a global rollback and then provide users with the option to take up the latest firmware.

[GrimTim]

I agree with this post. There is strong evidence that my fitbit was working well until very recently, when the battery life dropped off a cliff. That’s no coincidence and it is not good enough.

Moderator Edit: Personal info removed

[Gomsjo]

Agreed, very frustrated 

[MarreFitbit]

Hi there @JazzieGirl, @GrimTim, and @Gomsjo. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services as your feedback helps us to keep improving. 

[GrimTim]

Thank you. That’s encouraging.

I’d like to know if the update to the operating system is inadvertently responsible for reducing the battery life and/or if I can reverse it.

I don’t want to buy a new fitbit; I want the one I’ve bought to work as it did until two weeks ago.

Moderator Edit: Clarified subject

[JazzieGirl]

@MarreFitbit  thankyou for the response and as @GrimTim  stated it does sound encouraging.  However I agree with his response, I just want my Versa to work like it did 2wks ago as it now has also started losing steps, not tracking sleep or exercise and failing to sync to the app without needing to remove the device and set it up again. I would have upgraded to the Versa 2 next year however have now purchased an Apple Watch and will mors than likely not return to any Fitbit product.

[Tamerawessel]

You can put me on the list of people having battery drain issues after the recent update. I have already tried the suggested restart, app checks, etc. Battery drains in one day when I had been getting 4-5 days after a full charge.  

[SunsetRunner]

Hi Marre

I have just received a replacement for my last Fitbit which stopped working. I have yet to have the battery last longer than three hours, I tried a factory reset, and now nothing works. The device is deleted from my app, so I cannot sync and says I must sync to switch on. I find myself struggling to believe that such a faulty product could be sold? It's a versa. Thanks, Craig

[MarreFitbit]

Hi everyone!

If you have just joined this thread, please refer to this post for troubleshooting steps. Please make sure to check them out and let me know if the issue persists. If such is the case, my best recommendation will be to get in touch directly with our Technical Customer Support department here. Also, I can contact them for you if necessary, just mention me and I'll move forward with the request.

On the other hand, I understand that the outcome of your cases with our Support Team are not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your cases, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.

Hi there @Tamerawessel, welcome on board. Thanks for taking the time to troubleshoot your watch prior to posting. I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

I'll be around.

[RaziB]

Hey there 

I have done everything that was recommended and still no luck... My fitbit battery just drained after 24 hours and now it's not charging at all... Could someone kindly contact me as the last that they did was on the 11th where they said we are "testing" the battery and I had to follow the steps that were given... I did that and now I haven't had any response and my fitbit it refusing to charge... 

Kindly help me asap as I need my watch to work... 

[MarreFitbit]

Hi there @RaziB, thanks for getting back and for the update. I've seen you have been replying to your case almost daily since June 12th, what's happened is that every time you reply you're sending your case back to the queue so our team doesn't have the chance to see it. You replied today, so I'd suggest to wait until they reach out to you again, due to recent events affecting our operations, support options are limited and wait times are longer than usual what means it may take almost 7 business days to respond. I cannot create a new case for you as it will take longer, so I'd appreciate if you wait the next few days to receive a response from our team. Keep in mind that they will definitely continue working with you.

I'll be around if you have any questions present.