help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The battery on my Versa 2 is draining quickly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-16-2020 03:33 - last edited on ‎07-17-2020 10:02 by Fitbit Moderator

‎07-16-2020 03:33 - last edited on ‎07-17-2020 10:02 by Fitbit Moderator

i just bought a new Versa 2 11 days ago. it was working fine, now the battery drains in 3 hours. 

 

i have did a shut down, a factory reset, and reduced all notifications and turn location off.. 

 

Still will not hold a charge, any ideas?

Thank you!

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-17-2020 10:04 - edited ‎09-30-2023 07:50

‎07-17-2020 10:04 - edited ‎09-30-2023 07:50

Hi there @gavin21, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's battery short life. I appreciate you've already taken the time to troubleshoot it prior to contacting us.

Since none of the steps you tried have worked, I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. We hope to get you back on track soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes