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The button on my Versa 2 isn't working

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‎12-10-2020 05:20 - last edited on ‎12-11-2020 13:05 by Fitbit Moderator

‎12-10-2020 05:20 - last edited on ‎12-11-2020 13:05 by Fitbit Moderator

Reset button isn't working. What do I do?

 

Moderator Edit: Clarified subject

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‎12-11-2020 13:09 - edited ‎10-08-2023 04:00

‎12-11-2020 13:09 - edited ‎10-08-2023 04:00

Hello there @Kelli1407, welcome to the Community Forums.

Please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-11-2020 13:09 - edited ‎10-08-2023 04:00

‎12-11-2020 13:09 - edited ‎10-08-2023 04:00

Hello there @Kelli1407, welcome to the Community Forums.

Please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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