The button on my Versa 2 isn't working

[NicolettaF]

Hello everyone,

Sadly my Versa 2 left button is not working anymore. I can't go back to the home page, I can't select any of the tools/options.

I have seen that other people had my same problem.

Likely I need to sent it back to be repaired.

Many thanks

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @NicolettaF, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

Please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

Let me know how it goes. 

[NicolettaF]

Hi @MarreFitbit , thanks for your quick response. I have tried with the toothpick and the canned air. Unfortunately it is still not working. 😭😭😭😭😭

And if I switch it off I am not sure If It will switch back on again as the button doesn't work at all.

Many thanks 

[MarreFitbit]

@NicolettaF You're welcome! Thanks for trying my suggestion. I totally understand how you're feeling.

In order to move on to the next step, please try restarting your Versa 2. If that doesn't work either, feel free to let me know, I'll help you. 

Keep me in the loop! 

[NicolettaF]

Dear @MarreFitbit thanks for your tips.

How I can restart my device if the button doesn't work at all? 

Although I am pressing it nothing is happening. 😭

[MarreFitbit]

@NicolettaF I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

[NicolettaF]

@MarreFitbit thank you very much. I do really appreciate it. 

[MarreFitbit]

@NicolettaF You're very welcome, it was a pleasure to help you.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!